Platform Overview | CMIT Automation Platform

Platform

Built for MSP operations, not generic automation.

From email intake to ticket resolution — every step is purpose-built for the way franchises actually work.

1Email arrives — Autotask webhook triggers the pipeline

2Security pipeline — SPF/DKIM/DMARC, sender verification, injection detection, risk scoring

3AI classification — Ollama (local LLM) matches to one of 43 workflows

4Workflow engine — Steps execute in order, calling APIs, checking security gates

5Approval gate — Elevated/Critical actions pause for human review

6Resolution — Ticket closed, audit logged to 3 platforms, dashboard updated via SSE

Email-to-Resolution Pipeline

Tickets arrive via email, pass through a 5-stage security pipeline, get classified by local AI, and route to the right workflow — all in seconds.

Real-Time Dashboard

SSE-powered live activity feed. See tickets processing, approvals pending, and workflows completing as they happen.

Approval Queue

Mobile-first approval interface. Review security context, risk scores, and audit trails. Approve or deny from your phone while on-site.

Multi-Tenant Architecture

Platform → Franchise → Client hierarchy. Each franchise gets isolated credentials, agent pools, workflow enablement, and audit trails.

Credential Security

AES-256-GCM encrypted credential storage. One-time delivery links with 15-minute expiry. No plaintext credentials anywhere.

Escalation Engine

5-level escalation ladder (L1 Automated → L2 Remote → L3 Senior → L4 Onsite → L5 Vendor) with automatic routing and SLA tracking.