Security
Security you can explain to your clients.
Built for MSPs who answer security questionnaires every week. Every control is auditable, documentable, and real.
No admin action auto-executes. Every elevated and critical action requires explicit human approval through a verified channel.
Standard (automated), Elevated (senior tech approval), Critical (franchise owner + MFA + typed confirmation). Color-coded across every screen.
Credentials delivered via one-time encrypted links with 15-minute expiry and automatic destruction after access.
Every action logged to local database, Autotask ticket notes, and IT Glue documentation — simultaneously. Nothing is lost.
SPF/DKIM/DMARC validation, sender verification, content analysis, injection detection, and risk scoring before any workflow triggers.
Ollama runs on-premise. No ticket data sent to cloud LLM providers. Your client data stays on your infrastructure.
PostgreSQL Row-Level Security provides hard database isolation. Each franchise's data is cryptographically separated.
All API requests are signed with HMAC-SHA256 to prevent tampering and replay attacks.
Security
Zero-trust isn't a buzzword. It's our architecture.
No admin action auto-executes. Ever.
9 workflows
Owner approval + MFA + typed confirmation
15 workflows
Requires senior tech approval
19 workflows
Fully automated — no approval needed
Need more detail?
Security whitepaper available on request. Contact us for a full architecture review or to schedule a security walkthrough with your team.